Legal Validity AND TRACEABILITY

Certified video identification for secure digital onboarding

Integrated with Salesforce, certified in-person or remote video identification allows you to verify the identity of users (customers, students, and citizens) during the onboarding process, streamlining sign-ups and reducing friction in every interaction.

Information and evidence related to the process are recorded in Salesforce, ensuring traceability, security, and regulatory compliance. This enables organizations to offer a seamless digital experience and full legal assurance.

Use Cases

Practical Applications for Your Business Processes

Digital Onboarding of New Customers

Customer onboarding from Sales Cloud or Service Cloud.
Remote video identification integrated into the business process.
Automatic recording of evidence and results in Salesforce.

Procurement of Regulated Products

Identity verification for industries such as banking, insurance, energy, and telecommunications.
Compliance with AML/SEPBLAC requirements during the onboarding process.
Complete traceability of every transaction for potential audits.

Human-assisted verification processes

Video-assisted identification using video agents.
Immediate escalation when specialized support is required.
A safer and more personalized customer experience.

Automation of Campaigns and Mass Operations

Individual or bulk deployment from any Salesforce cloud.
Integration with automation tools and Agentforce.
Real-time tracking of the status of each process.

Key Benefits

1. Faster customer onboarding

Optimization of remote identification.
Shorter processing and validation times.
Faster conversion of leads.

2. Reducing fraud and identity theft

Document verification and identity verification.
Strengthened controls during the onboarding process.
Lower risk of fraudulent transactions.

3. Maximum legal certainty

Certified evidence with probative value.
Certified archiving of images, videos, and events.
Legal safeguards in the event of audits or claims.

4. Better customer experience

Point-of-sale or remote processes that are simple and accessible.
Options include assisted, unassisted, or hybrid models.
Reducing dropout rates.

Key Features

Multimodal Video Identification

Assisted mode: A video agent guides the user through the entire process.
Self-service mode: self-service identification available 24/7.
Hybrid model: incorporating human assistance when necessary.

Management 100% natively integrated into Salesforce

Direct launch: from contacts, accounts, or any Salesforce object.
Native data model: information available for dashboards and reports.
Full customization: configure templates from Salesforce.

Certified Evidence and Traceability

Centralized logging: storage of videos, images, and snapshots.
Event timeline: real-time tracking of each transaction.
Instant access: view, preview, and download evidence.

Smart Automation with Salesforce

Flow Builder Ready: Automatic triggering of processes and actions.
Agentforce Ready: Integration with intelligent agents and automations.
Scalable processing: execution of individual or bulk operations.