Trust in every interaction
Certified communications with legal value
We complement Salesforce functionalities by integrating the sending of omnichannel certified communications and transactions with maximum legal security and traceability, without losing the 360º vision offered by the platform.
As qualified trusted service providers, the data sent through our platforms is admissible as evidence in legal proceedings, which provides a high level of security and trust.
In addition to reducing legal risks, you improve the customer experience.
Use cases
Practical applications for your business processes
- Signing contracts with employees, suppliers, and customers.
- Communications of contractual changes, debt claims, service interruptions, and other legal notifications.
- Certified digital identification.
- Custody of certified and non-certified messages and documents.
How does it work?
- Signing contracts with employees, suppliers, and customers.
- Communications of contractual changes, debt claims, service interruptions, and other legal notifications.
- Certified digital identification.
- Custody of certified and non-certified messages and documents.
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Featured characteristics
Security and Regulatory Compliance
- Guaranteed legal trust since CertySign is a platform operated by a Qualified Trust Service Provider (QTSP), complying with the most demanding standards: eIDAS, NIS2, ENS High level
Benefit: Maximum legal validity in judicial proceedings.
Native Integration with Salesforce
- Automation of legal processes from the Sales, Service, and Marketing Clouds.
- Integrated digital signature.
- Custody of evidence accessible from any cloud.
- Export to document managers such as SharePoint.
Benefit: Operational agility and complete traceability without leaving your CRM
Intelligent Omnichannel
- Frictionless digital and physical communications.
- Email, SMS, WhatsApp, RCS, Postal Burofax, Digital Burofax and Certified Letter.
- Intelligent channel hopping depending on customer behavior and available contact data.
- Automatic retries.
Benefit: Total coverage and greater effectiveness in delivery.
Personalization and Reporting
- Advanced automation and total control
- Flexible and self-service flows in Sales and Service Cloud.
- Dynamic templates with AMPscript and SSJS.
- Timeline of traceable events.
- Personalized reporting in Salesforce.
Benefit: Scalability, control, and personalization in each interaction.
They trust our group
