How Sales Cloud works when a potential customer fills out a web form
In an increasingly competitive environment, sales teams need more than individual effort. They need speed, accuracy, prioritization, and an operation that works even when they are not actively working. And that’s where Salesforce Sales Cloud makes the difference. Although many companies believe they have “digitized” processes, they still rely on manual workflows: emails that go […]
Utilities 4.0: Efficiency with Salesforce Field Service and legal assurance with Certysign
Introduction Utilities are companies that operate and maintain essential services in critical infrastructures such as electricity, gas, water, sanitation or telecommunications for the well-being and functioning of society. The evolution towards the Utilities 4.0 model transcends the mere digitization of essential services (electricity, water, gas and telecommunications) to integrate advanced process automation and regulatory compliance […]
Declaration of Non-existence of Claim in Insurance Companies
What is the Declaration of No Claim and when is it requested? The Declaration of No Claims (DIS) is a critical process for insurers that impacts customer experience, operational efficiency and regulatory compliance. While it may seem like a simple process (the insured needs a document confirming that no claims have been reported in a […]
Improving Integrated Water Cycle Management from Salesforce
The management of the complete water cycle (from catchment and drinking water treatment to distribution, meter reading, fault resolution and purification) is one of the most complex critical operations in the utilities sector. Thousands of distributed assets, critical infrastructures, strict regulations, constant communication with citizens and administrations… and all this with the growing demand […]
This was the Tableau Event at Salesforce Madrid offices
“Listening to data. Conversation powered with AI.” On November 27, 2025, we held a celebration at the offices of Salesforce Spain, in Madrid, the event “Listening to the data. Conversation Powered with AI”, an in-person day where the teams from Unified Comms | MailComms Group and Salesforce showcased how advanced analytics, artificial intelligence and data […]
Claims Management in Insurance Companies with Service Cloud
The Challenge of Managing Claims in Today’s Environment Claims in the insurance sector can arise for multiple reasons: discrepancies in coverage, delays in compensation, errors in documentation, among others. Each claim requires personalized, agile, and transparent attention, allowing the client to feel heard and supported. However, many insurers still manage these processes in a fragmented […]
Salesforce: Digital Contracting Hub for Energy Suppliers
A sector undergoing transformation The energy sector is experiencing a revolution marked by digitalization, sustainability, and regulatory compliance. Electricity and gas suppliers, self-consumption operators, electric mobility companies, and smart grid managers need solutions / products / services that allow them to: Attract and retain customers in highly competitive environments. Automate contracting, customer service, and billing […]
Legal Communication Automation from Salesforce
The challenge of business communications in the digital age Companies manage thousands of interactions daily with customers, suppliers, employees, and public bodies. Many of these communications have legal implications: contracts, consents, notifications, certifications, claims, among others. Traditionally, these processes have been manual, slow, and prone to errors, which generates operational and legal risks. […]
