Specialists in Personalized Omnichannel Communications
We accompany you to maximize and make the most of what Salesforce technology offers for your business processes, implementations, and system integrations in a secure way.
WHAT SETS US APART
We help you deliver Phygital experiences by creating unique and inclusive connections, integrating Unified Communications Management and Document Management solutions.
Under the EU eIDAS regulation, we give legal value to your communications and transactions with our "Digital Notary".
Proprietary products on the AppExchange. Compliance by Design: security, privacy, and regulatory compliance are embedded in the DNA of our platforms.
Add the ability to certify all your communications and transactions with a native component.
Turn data into actionable insights to improve strategic decision-making.
Get a 360-degree view of your customers to drive automation and analysis.
Integrated with CCM & EDM
As a Salesforce boutique, we offer comprehensive multi-cloud projects in a unified, secure, and reliable way, integrating customer communication management and document management solutions.
Experts in Artificial Intelligence
A proactive and autonomous AI application that provides specialized, always-on support for employees or customers. You can equip Agentforce with any business knowledge required to execute tasks according to its specific role.
Function
The purpose of an agent within your team
Reliable Data
The context an agent needs to operate effectively
Actions
The objectives an agent can accomplish
Limits
The guidelines under which an agent can operate
Channels
Web, Mobile, WhatsApp, and Slack
Your "Digital Notary" in Salesforce
Design, launch, track, certify, and store communications, conversations, or signature processes with legal value, all within Salesforce, thanks to our native connector.
Reach your customers with full legal guarantees through their preferred channel (email, SMS, WhatsApp, postal mail, app, web...) and capture all evidence for certification.
Build customer trust, protect your business, and ensure regulatory compliance across all Salesforce clouds.
WE HELP YOU OPTIMIZE SALESFORCE CLOUDS
Salesforce’s cloud that enables the creation of proactive and automated communication campaigns, delivered via email, mobile, social media, websites, and ads. This cloud is fully integrated with data from other platforms.
Data Cloud seamlessly integrates with Einstein 1 Platform, facilitating data connection across systems, whether from a Salesforce application, an external data repository, or a legacy system.
With our zero-ETL integration with data storage platforms like Snowflake, our clients can access all their data within the Salesforce metadata framework without the cost of transferring it between platforms.
All your data sources > Connect & Prepare > Harmonize > Activate
Tableau is an analytical intelligence and visual analysis platform that transforms how we use data to solve problems. It empowers individuals and organizations with better control and tracking of their data.
As the market-leading business intelligence solution, Tableau enables faster insights and data-driven decision-making, leading to higher data monetization.
Sales Cloud is Salesforce’s Customer Relationship Management (CRM) tool. Its key features include:
Service Cloud is the cloud that provides consistent and personalized service experiences across any channel, keeping customer and company data in a centralized location. It offers, among other capabilities:
SPECIALIZATION
With a team of over 12 years in the market, both as clients and officially accredited partners, we accompany our clients and position ourselves alongside them in a comprehensive service model to meet their needs related to Salesforce ecosystems and system integrations.
Harness the power of data, connect with your customers, and drive your company's growth and efficiency.
I'm Interested >
Streamline your company's operations and improve your productivity with configurations tailored to your needs.
I Want This for My Business >
We connect Salesforce with your systems and applications to facilitate smooth and secure data communication and exchange.
I Want to Know More >
A dedicated team for the constant evolution of your systems and applications, ensuring your business never stops.
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Transfer your data from external sources to Salesforce with complete security and privacy assurance.
I Want to See It in Action >
We have official instructors from the Trailhead Academy, experts in technical and business training, who will prepare your team to fully leverage and maximize the performance of the Einstein 1 Platform.
Learn More >INDUSTRY VERTICALIZATION
We are experts in the integration and development of software for various sectors, and we specialize by industry. We have certified personnel in the Industry Cloud for sectors such as telecommunications, media, energy, utilities, healthcare, public administration, NGOs, education, banking and financial services, insurance, and distribution, among others.
Salesforce brings different industry clouds to the market to help companies accelerate implementations, add value, and enhance their digital transformation.
From its boutique philosophy, Unified Comms listens to you to adapt and implement these solutions according to your company's needs and business processes.
Speak with an ExpertPROCESSES
1.
Gathering information about current processes and systems, identifying the project's scope, as well as areas for improvement, and providing initial recommendations and best practices to meet expectations and achieve desired business objectives.
2.
Communication with all parties involved to provide visibility into the project. Continuous proactive support during the implementation and, if necessary, the establishment of a Salesforce Center of Excellence (COE).
3.
Ongoing improvement, process automation, and integration with other systems that add value to contracted projects and products.
Utilization of functionalities that enable better data monetization and a positive impact on ROI.
4.
Focused on accelerating the return and adoption of the platform, with the selection of new use cases and progressive team training.
With 30 years of experience, MailComms Group is a benchmark in personalized omnichannel communication, facilitating sustainable digital transition and the management of both physical and digital communications and transactions with full legal validity. Its structure includes MailTecK, Customer Comms, Contisystems, and UnifiedComms, solidifying its position as a leader in the Iberian Peninsula in technologies applied to communication and business automation.
The group is supported by leading certifications in quality, security, privacy, data protection, and regulatory compliance. Moreover, it is the only multichannel communication provider offering environmental benefits to its clients through digitalization and the use of certified sustainable media.
Since 1994 in the personalized graphic communication sector for direct and promotional marketing, and transactional communications.
Founded in 2012 as a technology consulting firm, it helps companies of all sizes and sectors design and execute their multichannel communication strategies with their customers, employees, partners, and suppliers.
Contisystems is a Portuguese company with 50 years of experience and a leader in its market in personalized printed and digital communication, as well as in the area of payment methods. It has been part of the MailComms Group since 2023.
Born in 2024 as a Salesforce practice for the MailComms Group with the mission of becoming a strategic partner for its clients to securely and reliably tackle their CRM projects and Salesforce integrations. Its international focus has led it to sign an agreement with TechWize to streamline its operations.
You are one step away from unleashing the full potential of Salesforce for your company.
