Connect with your customers
Its primary goal is to help companies connect with their customers in a personalized way, sending the right message at the right time through the most appropriate channel.
Marketing automation
It enables the automation of campaigns and the creation of personalized journeys for customers.
Personalization
It facilitates the personalization of messages and experiences for each customer, using
data and analytics.
Multichannel
It allows interaction with customers through various channels, including email, SMS, push notifications, social networks, and advertising.
Integration
It integrates with other Salesforce platforms and with external systems for a complete view of the customer.
Generative AI
It uses artificial intelligence to suggest responses to customers and improve the efficiency of agents.
In summary, Salesforce Service Cloud centralizes customer information and facilitates problem resolution through various channels, such as email, phone, chat, and social networks, from a single workspace powered by AI.
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