{"id":2516,"date":"2026-04-06T19:40:17","date_gmt":"2026-04-06T17:40:17","guid":{"rendered":"https:\/\/unifiedcomms.tech\/?p=2516"},"modified":"2026-04-16T11:16:37","modified_gmt":"2026-04-16T09:16:37","slug":"onboarding-digital-en-salesforce-con-videoidentificacion-y-comunicaciones-certificadas","status":"publish","type":"post","link":"https:\/\/unifiedcomms.tech\/pt\/blog\/onboarding-digital-en-salesforce-con-videoidentificacion-y-comunicaciones-certificadas\/","title":{"rendered":"Integra\u00e7\u00e3o digital no Salesforce com identifica\u00e7\u00e3o por v\u00eddeo e comunica\u00e7\u00f5es certificadas"},"content":{"rendered":"<h2>Introdu\u00e7\u00e3o<\/h2>\n<p>Num contexto de regulamenta\u00e7\u00e3o crescente e de digitaliza\u00e7\u00e3o constante, o processo de integra\u00e7\u00e3o digital no Salesforce permite \u00e0s empresas efetuar a <strong>verifica\u00e7\u00e3o da identidade por v\u00eddeo e comunica\u00e7\u00f5es certificadas <\/strong>para os departamentos de vendas, opera\u00e7\u00f5es, servi\u00e7o ao cliente, vendas e marketing&#8230;.<\/p>\n<p>Atrav\u00e9s dos conectores Salesforce Ready e da utiliza\u00e7\u00e3o de <strong>fornecedores de servi\u00e7os de <\/strong><strong>confian\u00e7a qualificados<\/strong>, as empresas podem automatizar os registos de clientes e utilizadores no Salesforce com <strong>rastreabilidade, conformidade regulamentar e valor probat\u00f3rio legal<\/strong>, sem a necessidade de depender de sistemas externos e desligados.<\/p>\n<h2>O que \u00e9 o processo de integra\u00e7\u00e3o digital no Salesforce?<\/h2>\n<p>O <strong>processo<\/strong> <strong>de onboarding digital no Salesforce<\/strong> inclui um conjunto de tarefas e actividades que permitem o onboarding<strong>100%<\/strong><strong> digital<\/strong> de um cliente, utilizador ou cidad\u00e3o.  <\/p>\n<p>Enquanto na <strong>tarefa <\/strong><strong> de identifica\u00e7\u00e3o de v\u00eddeo<\/strong> as <strong>actividades<\/strong> procuram<strong> confirmar quem \u00e9 a pessoa<\/strong>, na <strong>tarefa de<\/strong> <strong>comunica\u00e7\u00f5es certificadas<\/strong> as <strong>actividades<\/strong> procuram <strong>provar o que foi enviado, quando e se foi recebido.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-2520 alignnone\" src=\"https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Tabla-Ejemplos-Tareas-y-Actividades-Proceso-Onboarding-Salesforce.webp\" alt=\"\" width=\"742\" height=\"737\" srcset=\"https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Tabla-Ejemplos-Tareas-y-Actividades-Proceso-Onboarding-Salesforce.webp 742w, https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Tabla-Ejemplos-Tareas-y-Actividades-Proceso-Onboarding-Salesforce-300x298.webp 300w, https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Tabla-Ejemplos-Tareas-y-Actividades-Proceso-Onboarding-Salesforce-150x150.webp 150w\" sizes=\"(max-width: 742px) 100vw, 742px\" \/> <strong> <\/strong><\/p>\n<p>Esta abordagem \u00e9 especialmente relevante em sectores como as <strong>institui\u00e7\u00f5es financeiras <\/strong>(banca, seguros, &#8230;),<strong> os servi\u00e7os p\u00fablicos <\/strong>(energia, telecomunica\u00e7\u00f5es, &#8230;) e<strong> as administra\u00e7\u00f5es p\u00fablicas<\/strong> (organismos e entidades p\u00fablicas, administra\u00e7\u00e3o local, &#8230;), em que a identidade, a rastreabilidade e a conformidade regulamentar s\u00e3o requisitos essenciais.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Porque \u00e9 que o onboarding digital \u00e9 um processo estrat\u00e9gico?<\/strong><\/p>\n<p>O Onboarding j\u00e1 n\u00e3o \u00e9 apenas um ponto de entrada, tem um impacto direto:<\/p>\n<ul>\n<li><strong>Convers\u00e3o e tempo de valoriza\u00e7\u00e3o<\/strong>.<\/li>\n<li><strong>Risco legal e regulamentar<\/strong>.<\/li>\n<li><strong>Custo operacional<\/strong>.<\/li>\n<li><strong>Experi\u00eancia e confian\u00e7a do cliente<\/strong>.<\/li>\n<\/ul>\n<p>As organiza\u00e7\u00f5es precisam de processos que combinem <strong>rapidez e seguran\u00e7a<\/strong>, sem abrandar o crescimento ou sobrecarregar as equipas internas.<\/p>\n<h2>Salesforce como uma plataforma de orquestra\u00e7\u00e3o<\/h2>\n<p>A Salesforce actua como a <strong>plataforma orquestradora<\/strong> para a integra\u00e7\u00e3o digital, centralizando informa\u00e7\u00f5es e fluxos de trabalho: <\/p>\n<ul>\n<li><strong>Sales Cloud<\/strong> (recrutamento e contrata\u00e7\u00e3o),<\/li>\n<li><strong>Service Cloud<\/strong> (gest\u00e3o e cuidados ap\u00f3s a alta),<\/li>\n<li><strong>Marketing Cloud<\/strong> (comunica\u00e7\u00f5es e consentimentos).<\/li>\n<\/ul>\n<p>No entanto, o Salesforce n\u00e3o substitui as figuras regulamentadas necess\u00e1rias para dar valor jur\u00eddico a estes processos. A sua for\u00e7a reside em <strong>integr\u00e1-los nativamente<\/strong>. <\/p>\n<p><strong>Que funcionalidades n\u00e3o s\u00e3o abrangidas nativamente pelo Salesforce?<\/strong><\/p>\n<p>Embora o Salesforce permita a modela\u00e7\u00e3o de fluxos complexos, n\u00e3o \u00e9 fornecido de s\u00e9rie com capacidades como:<\/p>\n<ul>\n<li>Identifica\u00e7\u00e3o por v\u00eddeo certificada.<\/li>\n<li>Comunica\u00e7\u00f5es fi\u00e1veis.<\/li>\n<li>Assinatura eletr\u00f3nica qualificada ou avan\u00e7ada.<\/li>\n<li>Guarda legal das provas.<\/li>\n<\/ul>\n<p>Estas fun\u00e7\u00f5es devem ser apoiadas por <strong>prestadores de servi\u00e7os de confian\u00e7a qualificados<\/strong>, em conformidade com o quadro europeu <strong>eIDAS<\/strong>.<\/p>\n<p><strong>O que \u00e9 um prestador de servi\u00e7os de confian\u00e7a qualificado eIDAS (eIDAS)?<\/strong><\/p>\n<p>Um <strong>prestador de servi\u00e7os fiduci\u00e1rios qualificado<\/strong> \u00e9 uma entidade regulamentada que pode fornecer <strong>validade legal probat\u00f3ria<\/strong> a processos digitais, tais como:<\/p>\n<ul>\n<li>Notifica\u00e7\u00f5es certificadas,<\/li>\n<li>Identifica\u00e7\u00e3o eletr\u00f3nica.<\/li>\n<li>Assinatura eletr\u00f3nica.<\/li>\n<li>Selagem tempor\u00e1ria e guarda de provas.<\/li>\n<\/ul>\n<p>A integra\u00e7\u00e3o destas capacidades no Salesforce permite-lhe cumprir os requisitos <strong>legais, de conformidade, de seguran\u00e7a e de auditoria<\/strong> sem criar processos paralelos.<\/p>\n<h2><strong>Salesforce Ready Connectors: Identifica\u00e7\u00e3o por v\u00eddeo e comunica\u00e7\u00f5es certificadas<\/strong><\/h2>\n<p><strong>Os conectores Salesforce Ready<\/strong> permitem um trabalho sem atritos: <\/p>\n<ul>\n<li>Seguran\u00e7a<\/li>\n<li>Governa\u00e7\u00e3o<\/li>\n<li>Coer\u00eancia do modelo de dados.<\/li>\n<li>Experi\u00eancia do utilizador.<\/li>\n<\/ul>\n<p>Gra\u00e7as a esta abordagem, as organiza\u00e7\u00f5es podem executar processos legais cr\u00edticos <strong>diretamente a partir do Salesforce<\/strong>, sem desenvolvimento personalizado complexo ou depend\u00eancias externas.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Conector de ID de v\u00eddeo do Salesforce  <\/strong><\/h3>\n<p><strong>A identifica\u00e7\u00e3o por v\u00eddeo<\/strong> permite verificar a identidade de uma pessoa \u00e0 dist\u00e2ncia, de forma segura e em conformidade com a regulamenta\u00e7\u00e3o.<\/p>\n<p>Nativamente no Salesforce, oferece:<\/p>\n<ul>\n<li>Verifica\u00e7\u00e3o da identidade associada ao registo do cliente.<\/li>\n<li>Valida\u00e7\u00e3o automatizada de documentos.<\/li>\n<li>Redu\u00e7\u00e3o da fraude.<\/li>\n<li>Conformidade regulamentar (KYC \/ AML),<\/li>\n<li>Provas audit\u00e1veis.<\/li>\n<\/ul>\n<p>\u00c9 um componente essencial para os processos de descarga em sectores regulamentados.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Conector Comunica\u00e7\u00f5es certificadas da Salesforce<\/strong><\/h3>\n<p><strong>As comunica\u00e7\u00f5es certificadas<\/strong> permitem comprovar legalmente que a informa\u00e7\u00e3o foi enviada, recebida e aceite.<\/p>\n<p>Nativamente no Salesforce, eles permitem:<\/p>\n<ul>\n<li>Envia notifica\u00e7\u00f5es com valor probat\u00f3rio,<\/li>\n<li>Gerir a aceita\u00e7\u00e3o das condi\u00e7\u00f5es,<\/li>\n<li>Assina contratos ou anexos,<\/li>\n<li>Regista automaticamente as provas em objectos CRM padr\u00e3o.<\/li>\n<\/ul>\n<p>Deste modo, elimina os silos operacionais e reduz os riscos decorrentes de processos manuais ou de plataformas desligadas.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Casos de utiliza\u00e7\u00e3o  <\/strong><\/h3>\n<ul>\n<li><strong>Institui\u00e7\u00f5es financeiras <\/strong>(banca, seguros, &#8230;)\n<ul>\n<li>Registo de clientes.<\/li>\n<li>Compra de produtos.<\/li>\n<li>Aceita\u00e7\u00e3o das condi\u00e7\u00f5es gerais e espec\u00edficas.<\/li>\n<li>Gest\u00e3o de autoriza\u00e7\u00f5es.<\/li>\n<\/ul>\n<\/li>\n<li><strong> <\/strong><strong>Servi\u00e7os de utilidade p\u00fablica <\/strong>(energia, telecomunica\u00e7\u00f5es, &#8230;)\n<ul>\n<li>Aquisi\u00e7\u00e3o de fornecimentos e servi\u00e7os.<\/li>\n<li>Mudan\u00e7as de propriedade.<\/li>\n<li>Portabilidade.<\/li>\n<li>Comunica\u00e7\u00f5es contratuais certificadas.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Administra\u00e7\u00f5es p\u00fablicas<\/strong> (organismos e entidades p\u00fablicas, administra\u00e7\u00e3o local, &#8230;),\n<ul>\n<li>Registo de cidad\u00e3os.<\/li>\n<li>Processamento de procedimentos.<\/li>\n<li>Notifica\u00e7\u00f5es fi\u00e1veis.<\/li>\n<li>Assinatura eletr\u00f3nica das candidaturas.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Como funciona o processo de integra\u00e7\u00e3o digital no Salesforce?<\/h2>\n<p>O processo de integra\u00e7\u00e3o no Salesforce segue normalmente estas fases:<\/p>\n<ol>\n<li>Recolha de dados e documenta\u00e7\u00e3o.<\/li>\n<li>Verifica\u00e7\u00e3o de identidade por v\u00eddeo.<\/li>\n<li>Comunica\u00e7\u00e3o certificada das condi\u00e7\u00f5es.<\/li>\n<li>Assinatura eletr\u00f3nica do acordo.<\/li>\n<li>Obten\u00e7\u00e3o e conserva\u00e7\u00e3o de provas.<\/li>\n<\/ol>\n<p>O resultado \u00e9 um processo <strong>r\u00e1pido, seguro e legalmente defens\u00e1vel<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-2479\" src=\"https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Ejemplo-Fases-Onboarding-VideoID-y-Comunicaciones-Certificadas-Salesforce-.webp\" alt=\"Exemplo de fases de integra\u00e7\u00e3o VideoID e comunica\u00e7\u00f5es certificadas Salesforce\" width=\"663\" height=\"165\" srcset=\"https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Ejemplo-Fases-Onboarding-VideoID-y-Comunicaciones-Certificadas-Salesforce-.webp 607w, https:\/\/unifiedcomms.tech\/wp-content\/uploads\/2026\/04\/Ejemplo-Fases-Onboarding-VideoID-y-Comunicaciones-Certificadas-Salesforce--300x75.webp 300w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Principais benef\u00edcios para a organiza\u00e7\u00e3o<\/strong><\/p>\n<p>A implementa\u00e7\u00e3o do processo de integra\u00e7\u00e3o digital com tarefas e actividades de identifica\u00e7\u00e3o por v\u00eddeo e comunica\u00e7\u00f5es certificadas no Salesforce permite:<\/p>\n<ul>\n<li>Reduzir os tempos de descarga.<\/li>\n<li>Minimiza os erros e as fraudes.<\/li>\n<li>Melhora a experi\u00eancia do cliente.<\/li>\n<li>Cumpre a regulamenta\u00e7\u00e3o sem atritos.<\/li>\n<li>Centraliza a rastreabilidade e as provas.<\/li>\n<li>Aumenta as opera\u00e7\u00f5es sem aumentar a complexidade.<\/li>\n<\/ul>\n<p><strong>Para quem esta abordagem traz valor<\/strong><\/p>\n<ul>\n<li><strong>Gest\u00e3o e neg\u00f3cios<\/strong>: efic\u00e1cia e controlo dos riscos.<\/li>\n<li><strong>TI e sistemas<\/strong>: integra\u00e7\u00e3o limpa e escal\u00e1vel.<\/li>\n<li><strong>Jur\u00eddico e conformidade<\/strong>: salvaguardas jur\u00eddicas.<\/li>\n<li><strong>Equipas Salesforce<\/strong>: simplicidade operacional e coer\u00eancia funcional.<\/li>\n<\/ul>\n<h2><strong>Conclus\u00e3o<\/strong><\/h2>\n<p>O processo de integra\u00e7\u00e3o digital na Salesforce est\u00e1 a evoluir para um modelo em que <strong>a identidade, a comunica\u00e7\u00e3o e a legalidade<\/strong> fazem parte do processo padr\u00e3o e n\u00e3o de sistemas externos.<\/p>\n<p>A integra\u00e7\u00e3o da identifica\u00e7\u00e3o por v\u00eddeo e das tarefas e actividades de comunica\u00e7\u00f5es certificadas permite que as organiza\u00e7\u00f5es operem com <strong>maior confian\u00e7a, agilidade e controlo<\/strong>, especialmente em sectores regulamentados.<\/p>\n<p>As empresas que adoptarem esta abordagem estar\u00e3o mais bem preparadas para crescer em ambientes digitais, sem sacrificar a conformidade e a seguran\u00e7a.<\/p>\n<p>&nbsp;<\/p>\n<p>Na Unified Comms, ajudamos as organiza\u00e7\u00f5es a alimentar de forma segura, fi\u00e1vel e escal\u00e1vel os processos de integra\u00e7\u00e3o digital no Salesforce com conectores Salesforce Ready para identifica\u00e7\u00e3o por v\u00eddeo e comunica\u00e7\u00f5es certificadas.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introdu\u00e7\u00e3o Num contexto de regulamenta\u00e7\u00e3o crescente e de digitaliza\u00e7\u00e3o constante, o processo de integra\u00e7\u00e3o digital no Salesforce permite \u00e0s empresas efetuar a verifica\u00e7\u00e3o da identidade por v\u00eddeo e comunica\u00e7\u00f5es certificadas para os departamentos de vendas, opera\u00e7\u00f5es, servi\u00e7o ao cliente, vendas e marketing&#8230;. Atrav\u00e9s dos conectores Salesforce Ready e da utiliza\u00e7\u00e3o de fornecedores de servi\u00e7os de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2484,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Integra\u00e7\u00e3o digital no Salesforce com identifica\u00e7\u00e3o por v\u00eddeo e comunica\u00e7\u00f5es certificadas - Unified Comms<\/title>\n<meta name=\"description\" content=\"Integra\u00e7\u00e3o digital no Salesforce com identifica\u00e7\u00e3o por v\u00eddeo e comunica\u00e7\u00f5es certificadas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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