{"id":1684,"date":"2025-09-23T12:57:37","date_gmt":"2025-09-23T10:57:37","guid":{"rendered":"https:\/\/unifiedcomms.tech\/blog\/automatizacion-de-comunicaciones-legales-desde-salesforce\/"},"modified":"2026-03-26T17:14:36","modified_gmt":"2026-03-26T16:14:36","slug":"legal-communication-automation-from-salesforce","status":"publish","type":"post","link":"https:\/\/unifiedcomms.tech\/en\/blog\/legal-communication-automation-from-salesforce\/","title":{"rendered":"Legal Communication Automation from Salesforce"},"content":{"rendered":" \n

The challenge of business communications in the digital age<\/h2> \n

Companies manage thousands of interactions daily with customers, suppliers, employees, and public bodies. Many of these communications have legal implications: contracts, consents, notifications, certifications, claims, among others. Traditionally, these processes have been manual, slow, and prone to errors, which generates operational and legal risks. <\/span><\/p> \n

In addition, the European regulatory framework\u2014with regulations such as eIDAS, GDPR, DORA, and NIS 2\u2014requires digital communications to be secure, verifiable, and compliant with recognized standards. This forces organizations to rethink how they manage their communication flows, especially in sectors such as energy, banking, insurance, logistics, and public administration. <\/span><\/p> \n

Salesforce: automation engine<\/h2> \n

Salesforce has established itself as the leading platform in customer relationship management (CRM), offering advanced capabilities to automate processes, personalize interactions, and connect data in real time. Thanks to the different<\/span> Salesforce Solutions<\/a> such as<\/span> Sales<\/a> Cloud<\/a>,<\/span> Service Cloud<\/a>, Marketing Cloud, and Data Cloud, companies can design omnichannel journeys that respond to customer needs at each stage of the life cycle.<\/span><\/span><\/p> \n

However, when it comes to communications with legal value, Salesforce needs to be complemented with specialized solutions that provide legal guarantees, traceability, and regulatory compliance. This is where the<\/span> CertySign Salesforce Connector<\/a> comes in.<\/span><\/p> \n

CertySign: legal value and regulatory compliance in every communication<\/h2> \n

CertySign is a platform developed by MailTecK & Customer Comms (MailComms Group) that allows certifying electronic communications with legal value, complying with the requirements of the eIDAS Regulation and the GDPR.<\/p> \n

Through CertySign, companies can:<\/p> \n